Although currently there is a small percentage of the Elgin County and St. Thomas population whose first language is not English or French, this number is increasing every year. Language interpretation is critical to provide services equally to all clients, including immigrants, refugees, and citizens who may not be confident understanding or communicating in either of Canada’s official languages.
It is the responsibility of the organization to provide an interpretation service to ensure that the client understands what is being shared, discussed or agreed upon. It is important to ask your client if they would like to have interpretation available. Service providers have a duty of care to ensure that there is clear communication in a language that is understood by the client and that there is informed consent with respect to both the provision and acceptance of services. It is also important that service providers fully understand what the client is communicating.
This quick guide provides information to help you understand what type of interpretation you may need and what your options are